FAQs

Frequently Asked Questions (FAQ)

Welcome to the Leena Alankar FAQ page! Here, you'll find answers to the most common questions about our products, shipping, returns, and more. If you need additional assistance, please don't hesitate to reach out to our customer service team.

1. What products do you sell?

We offer a wide range of high-quality [jewelry/handmade accessories/fashion items]. Our products are designed to bring elegance and style to any occasion. We specialize in [specific styles, e.g., contemporary, traditional, etc.].

2. How can I place an order?

Simply browse through our collections, select the items you would like to purchase, and add them to your cart. When you're ready, proceed to checkout and fill in your shipping and payment details. You will receive an order confirmation email once your order is placed.

3. Can I modify or cancel my order after placing it?

Once an order is placed, we begin processing it immediately to ensure timely delivery. Unfortunately, we are unable to modify or cancel orders once they are confirmed. Please review your order carefully before completing the checkout process.

4. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping charges and delivery times may vary depending on the destination. Please visit our shipping information page for more details.

5. How long will it take to receive my order?

Shipping times vary depending on your location and the shipping method you choose. Typically, domestic orders take [X-7 business days], while international orders may take [X-14 business days]. You will receive tracking information once your order has been shipped.

6. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and [other payment methods such as Apple Pay, Google Pay, etc.]. All payments are processed securely through our payment gateway.

7. Can I return or exchange an item?

Yes, we offer returns and exchanges within 14 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when you received them. Please review our full [Return and Exchange Policy] for more details.

8. How do I track my order?

Once your order has shipped, you will receive an email with tracking information. You can use this to track the status of your shipment through the courier’s website.

9. Do you offer gift wrapping?

Yes, we offer gift wrapping for an additional fee. You can select this option during the checkout process.

10. How do I contact customer service?

If you have any questions or need assistance, please feel free to contact our customer service team at [your email address] or call us at [your phone number]. We’re here to help!

11. Are your products customizable?

Some of our products may be customizable. Please check the product page for details on available customization options. If you have a specific request, feel free to contact us, and we will do our best to accommodate you.

12. How do I stay updated on new arrivals and promotions?

To receive the latest news, product launches, and special promotions, sign up for our newsletter at the bottom of our website. You can also follow us on social media [links to Instagram, Facebook, etc.].

13. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, depending on your preference. Please provide photos of the damaged or incorrect item to assist us in processing your request quickly.

14. Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us at [email address] for more information on wholesale orders and pricing.

You can customize these answers based on the specifics of your store, products, and policies. Feel free to add or remove questions as needed to reflect the most common inquiries from your customers!